Who controls your data
TUAD - Tradingupandown is responsible for the personal data described in this policy. Privacy questions and rights requests can be submitted through our Contact page or by email to support@tradingupandown.com.
Data we may collect
- Identity and contact data, such as your name and email address.
- Account, membership and access information.
- Transaction, billing and subscription records supplied by payment providers.
- Support messages, preferences and communications.
- Technical and usage data, including IP address, browser, device, pages visited and security logs.
- Cookie and consent choices.
Why we use personal data
We process personal data to provide and secure the services, administer accounts and subscriptions, respond to support requests, comply with legal obligations, prevent misuse and improve the website. Where required, we rely on consent for optional analytics or marketing technologies. Other processing may be necessary to perform a contract, comply with law or pursue a legitimate interest that does not override your rights.
Sharing and international transfers
We may use carefully selected hosting, analytics, communication, security and payment providers. They receive only the data needed for their role and must protect it. If data is transferred outside the European Economic Area, we use an applicable legal safeguard where required.
Retention and security
We retain information only for as long as necessary for the purpose collected, legal record-keeping, dispute handling and security. We use reasonable technical and organisational safeguards, but no online service can guarantee absolute security.
Your rights
Depending on the law that applies, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent at any time without affecting earlier lawful processing. You may also complain to the competent data-protection authority, including the Dutch Data Protection Authority where applicable.
Children and changes
The services are not intended for children. We may update this policy when our services or legal obligations change. Material changes will be communicated through the website or another appropriate channel.